VITARIS Air Ambulance Services Pvt. Ltd.

At VITARIS Air Ambulance Services Pvt. Ltd. ("VITARIS", "we", "our", "us"), we are committed to protecting the privacy and personal information of our users, patients, attendants, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services.

By accessing our website or availing any of our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Name, contact number, email address, residential address, city, and other details shared while making an enquiry or booking our services.

b. Medical Information

With your consent, we may collect limited medical information such as patient condition, diagnosis details, medical reports, and treatment requirements strictly for arranging medical transportation services.

c. Payment Information

Transaction-related details required for processing payments. We do not store sensitive banking information such as card numbers or CVV details on our servers.

d. Technical & Usage Data

Information such as IP address, browser type, device information, pages visited, and time spent on the website.

2. How We Use Your Information

The information collected may be used to:

• Provide and manage Air Ambulance, Train Ambulance, Road Ambulance, and Medical Escort services

• Communicate with you regarding enquiries, bookings, and service updates

• Assess medical feasibility and coordinate logistics

• Process payments and maintain transaction records

• Improve our website, services, and customer experience

• Comply with legal, regulatory, and operational requirements

3. Sharing & Disclosure of Information

We may share your information only when necessary, including:

• Hospitals, doctors, medical staff, ambulance providers, airline operators, railway authorities, or ground service partners for service coordination

• Payment gateways for transaction processing

• Government authorities or law enforcement agencies when required by law

• Trusted third-party service providers strictly for operational support

We do not sell or rent your personal information to third parties.

4. Data Security

We follow reasonable technical and organizational security practices to safeguard your personal and medical information. While we take strong measures to protect data, no method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, analyze website traffic, and improve functionality. You can choose to disable cookies through your browser settings.

6. Third-Party Links

Our website may contain links to third-party websites. VITARIS is not responsible for the privacy practices or content of such external sites. Users are advised to review the privacy policies of those websites separately.

7. Children’s Privacy

Our services and website are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

8. Retention of Information

We retain personal and medical information only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws and regulations.

9. Your Consent

By using our website or availing our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

10. Changes to This Privacy Policy

VITARIS reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and continued use of our website or services constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us using the details provided on our website.